Terms of Service

1. Agreement to These Terms

By clicking to accept these Terms, by signing an order form or invitation that references them, or by accessing or using the Service in any way, you agree to be bound by these Terms and by all policies incorporated by reference, including the Acceptable Use Policy (/terms?doc=acceptable-use), the Data Processing Agreement (/terms?doc=dpa), and the Privacy Policy (/privacy). If you do not agree to these Terms, you must not access or use the Service.

Access to the Service is invite-only. You may access the Service only pursuant to a valid invitation, order, or subscription issued or approved by Sendora. Sendora may decline, condition, limit, suspend, or revoke access at its discretion, and having received an invitation does not entitle you to continued access if these Terms are breached.

You represent and warrant that the individual accepting these Terms is at least 18 years of age and is an authorized representative of the Customer with full legal authority to bind the Customer to these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and references to "you," "your," and "Customer" refer to that entity. If you do not have such authority, you must not accept these Terms or use the Service.

These Terms apply to all users you authorize to access the Service under your account. You are responsible for ensuring that each of your authorized users complies with these Terms, and any act or omission of an authorized user that would breach these Terms is deemed your act or omission.

2. Definitions

Capitalized terms used in these Terms have the meanings set out below or where they are first defined in the text.

• "Account" means the account that Sendora provisions for you to access and use the Service.
• "Acceptable Use Policy" or "AUP" means the acceptable use policy available at /terms?doc=acceptable-use, as updated from time to time.
• "Authorized User" means an individual (such as an employee, contractor, or agent of the Customer) whom you permit to use the Service under your Account.
• "Customer Content" means all data, contact lists, lead and prospect records, message templates, copy, sequences, prompts, files, and other materials that you or your Authorized Users upload to, generate within, or transmit through the Service, and any messages sent through the Service on your behalf.
• "Prospect" or "Lead" means an individual or business contact record that you provide to or manage within the Service and that the Service is instructed to contact on your behalf.
• "Personal Data" has the meaning given in applicable data protection law and includes information relating to an identified or identifiable natural person contained in Customer Content.
• "Data Processing Agreement" or "DPA" means the data processing agreement available at /terms?doc=dpa, which governs Sendora's processing of Personal Data on your behalf.
• "Third-Party Service" means any product, platform, integration, network, or service not provided by Sendora that you connect to or use with the Service, including email providers, CRMs, calendars, telephony and messaging carriers, LinkedIn, WhatsApp, Google, and Microsoft.
• "Fees" means the subscription charges, usage-based charges, and any other amounts payable for the Service as described in Section 8 or in an applicable order.
• "Documentation" means the usage guides, policies, and reference materials that Sendora makes available for the Service.
• "Applicable Law" means all laws, rules, and regulations applicable to a party's performance under these Terms, including, without limitation, the Telephone Consumer Protection Act ("TCPA"), the CAN-SPAM Act, the General Data Protection Regulation ("GDPR"), and Canada's Anti-Spam Legislation ("CASL").

3. Accounts and Eligibility

The Service is offered solely for business and professional use by legal entities and their Authorized Users. Customer confirms that it acquires the Service for business purposes and not primarily for personal, family, or household use. It is not offered to consumers, and you may not use the Service for any consumer purpose. You must be at least 18 years old to use the Service.

When you register for and maintain an Account, you agree to provide accurate, current, and complete information, and to keep that information updated. You are responsible for all activity that occurs under your Account and under the credentials of your Authorized Users, whether or not you authorized that activity.

You are responsible for safeguarding your and your Authorized Users' login credentials and for restricting access to your devices and Account. You must not share credentials except as necessary to provision individual Authorized Users, and you must ensure that each Authorized User keeps their credentials confidential. Sendora may require multi-factor authentication (MFA) for workspace administrators, privileged users, and accounts presenting elevated security risks, and you must maintain MFA wherever Sendora designates it as mandatory. We strongly encourage MFA on all other Accounts. You must notify Sendora promptly at support@sendora.ai if you suspect any unauthorized access to or use of your Account.

You are responsible for the acts and omissions of your Authorized Users, and you must ensure that your Authorized Users comply with these Terms, the Acceptable Use Policy, and all Applicable Law. Sendora may require verification of your identity, business, or authority as a condition of granting or maintaining access.

4. License and Restrictions

Subject to your continuous compliance with these Terms and payment of applicable Fees, Sendora grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the term of your subscription, solely for your internal business purposes and in accordance with the Documentation. All rights not expressly granted to you are reserved by Sendora and its licensors.

You must not, and must not permit any Authorized User or third party to, do any of the following:

• copy, modify, translate, or create derivative works of the Service or any part of it, except as expressly permitted by these Terms;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying models, algorithms, or trade secrets of the Service, except to the limited extent that Applicable Law expressly permits despite this restriction;
• rent, lease, lend, sell, sublicense, resell, distribute, host as a service to a third party, or otherwise commercially exploit the Service or make it available to any third party, except as expressly permitted in an order;
• scrape, crawl, harvest, index, frame, or mirror any part of the Service, or access the Service to build or train a competing product or service, or to benchmark it without Sendora's prior written consent;
• circumvent, disable, or interfere with usage limits, rate limits, security or authentication measures, sending caps, quotas, or other technical restrictions of the Service;
• conduct vulnerability testing without Sendora's written authorization. Where Sendora maintains a responsible-disclosure program, that program identifies the permitted scope of testing, the reporting channel, applicable confidentiality duties, and any safe-harbour conditions; testing within its published terms is authorized;
• introduce any virus, malware, or malicious code, or take any action that imposes an unreasonable or disproportionately large load on the Service's infrastructure or that disrupts the integrity, security, or performance of the Service;
• remove, obscure, or alter any proprietary notice, trademark, or attribution on or in the Service; or
• use the Service in any unlawful manner, for any unlawful purpose, or in violation of these Terms, the Acceptable Use Policy, the terms of any Third-Party Service, or any Applicable Law.

Sendora may monitor use of the Service to verify compliance with these Terms and may suspend or throttle activity that it reasonably believes violates this Section or presents a security, legal, deliverability, or reputational risk to Sendora, its other customers, or third parties.

5. Customer Responsibilities and Acceptable Use

You are solely responsible for your use of the Service, for all Customer Content, and for all outreach conducted through the Service on your behalf. You must comply with the Acceptable Use Policy (/terms?doc=acceptable-use), which is incorporated into these Terms by reference and which governs prohibited content and conduct on the Service.

Because the Service contacts Prospects on your instructions and on your behalf, you are responsible for the lawfulness of that outreach. In particular, you represent, warrant, and covenant that, for every Prospect you contact through the Service, you have and will maintain a valid lawful basis and all consents, permissions, and disclosures required by Applicable Law to contact that Prospect through the channel used (email, SMS/MMS, voice call, LinkedIn, or WhatsApp), and that the contact information you provide was lawfully obtained and is accurate.

You are responsible for honoring, and for configuring the Service to honor, all opt-out, unsubscribe, do-not-call, and do-not-contact requests, including "STOP" and equivalent keywords for text messaging, unsubscribe requests for email, and any suppression obligations arising under Applicable Law or a Third-Party Service. You must promptly suppress any Prospect who opts out and must not contact a Prospect who has withdrawn consent or requested no further contact.

Without limiting the foregoing, you are responsible for complying with all laws applicable to your outreach, including the TCPA and related quiet-hours and consent rules for calls and texts; the CAN-SPAM Act, including its unsubscribe, header-accuracy, and identification requirements for commercial email; the GDPR and other data protection laws where they apply to your Prospects; CASL for messages sent to recipients in Canada; and telemarketing, do-not-call, wiretapping and call-recording, and messaging laws in each jurisdiction where your Prospects are located. You must also comply with the terms, policies, and usage limits of every Third-Party Service and connected platform you use with the Service, including LinkedIn, WhatsApp, Google, and Microsoft.

SMS and MMS (A2P) messaging. Where you use the Service to send SMS or MMS, you operate an application-to-person (A2P) messaging program and are the sender of those messages. Message frequency varies by your campaigns; message and data rates may apply to recipients; recipients can reply HELP for help and STOP to opt out at any time; and mobile carriers are not liable for delayed or undelivered messages. You are responsible for registering your messaging traffic where required (including A2P 10DLC brand and campaign registration in the United States), for providing recipients the disclosures and consent language your program requires, and for immediately honoring every opt-out.

Customer represents that it maintains verifiable records supporting each legally required consent, lawful basis, notice, sender registration, suppression check, recording disclosure, and platform authorisation. Sendora may request reasonable supporting evidence where a compliance concern arises, and failure to provide sufficient evidence may result in suspension.

You own and are solely responsible for your Customer Content and your contact lists. You represent and warrant that you have all rights, licenses, consents, and permissions necessary to upload, use, and transmit the Customer Content through the Service, that the Customer Content does not infringe, misappropriate, or violate the rights of any third party, and that it does not contain unlawful, defamatory, or otherwise prohibited material. You are responsible for the accuracy, quality, and legality of Customer Content and for the means by which you acquired it.

Responsibility for outreach is allocated, not transferred wholesale. Customer remains responsible for recipient selection, campaign purpose, message content, consent evidence, lawful basis, suppression compliance, and Customer-controlled configurations; Sendora does not determine whether you have a lawful basis to contact any Prospect and does not provide legal advice. Sendora remains responsible for obligations arising from product defaults, security practices, disclosures, vendor selections, and technical processing functions that Sendora independently controls. Subject to that split, you indemnify Sendora against claims arising from your outreach, Customer Content, and compliance decisions as set out in Section 13.

6. Your Data and Our Processing Role

As between the parties, you are the controller of the Personal Data contained in Customer Content, including all Prospect and Lead data you upload to or generate within the Service, and Sendora is a processor (or service provider) that processes that Personal Data on your behalf. You determine the purposes and means of processing; Sendora processes Personal Data only on your documented instructions, which include these Terms, your configuration of the Service, and your use of its features.

Sendora's processing of Personal Data on your behalf is governed by the Data Processing Agreement (/terms?doc=dpa), which is incorporated into these Terms by reference and which sets out the parties' respective data protection obligations, the categories of data and Prospects, security measures, sub-processing, and international-transfer terms. In the event of a conflict between these Terms and the DPA with respect to the processing of Personal Data, the DPA controls.

Customer grants Sendora a limited, non-exclusive right to process Customer Content solely to provide, secure, support, and maintain the Service, to prevent or address technical or security issues, to comply with lawful obligations, and to follow Customer's documented instructions.

This licence does not permit Sendora or its AI Providers to use Customer Content, Prospect Data, recordings, transcripts, prompts, embeddings, or outputs for general-purpose model training or for unrelated product development. Sendora may generate and use irreversibly de-identified and aggregated operational statistics derived from use of the Service, provided they cannot reasonably identify you, any Authorized User, any Prospect, or any communication.

You are responsible for maintaining appropriate backups of Customer Content that you cannot afford to lose. While Sendora maintains its own backup and recovery practices, you remain responsible for retaining copies of Customer Content outside the Service to the extent required by your own compliance and business-continuity obligations.

7. Third-Party Integrations and Services

The Service is designed to connect to Third-Party Services that you authorize, including your email mailboxes, CRM systems, calendars, telephony and messaging providers, LinkedIn, and WhatsApp. When you connect a Third-Party Service, you authorize Sendora to access, retrieve, send, and exchange data with that Third-Party Service on your behalf as necessary to provide the features you enable, and you represent that you have the right to grant that authorization.

Your use of any Third-Party Service is governed by that provider's own terms and policies, which are between you and the provider. You are responsible for complying with those terms, for maintaining any accounts, credentials, and API keys required, and for any fees the provider charges. Some Third-Party Services restrict automated access, messaging volume, or the manner of use; you are responsible for ensuring that your use of the Service in connection with them complies with those restrictions.

Sendora remains responsible under the applicable DPA for the Sub-processors it appoints. Sendora is not responsible for Customer-directed integrations that Customer independently selects and controls, except where a loss arises from Sendora's own integration code, instructions, or security failure. Subject to that split, Sendora does not control and is not responsible for Third-Party Services, their availability, security, accuracy, or continued operation, or for any change, suspension, deprecation, rate limit, or termination that a provider may impose. A Third-Party Service may change or discontinue its integration, restrict access, or disable connected accounts at any time, and any resulting loss of functionality or data in the Service is not Sendora's responsibility. Sendora may add, modify, or discontinue support for any integration at its discretion.

8. Fees, Billing, and Taxes

You agree to pay all Fees for the Service in accordance with the pricing and plan applicable to your subscription. Fees may include recurring subscription charges and usage-based charges (for example, based on volume of messages sent, voice minutes, contacts, enrichment, or other metered usage). Usage-based charges accrue as you use the Service and are billed in arrears or as otherwise described in your plan.

Payments are processed through our third-party payment processor, Stripe. By providing a payment method, you authorize Sendora and Stripe to charge that payment method for all Fees when due, including recurring subscription Fees and accrued usage-based charges. You are responsible for keeping your payment method current and valid. Your use of Stripe is subject to Stripe's terms and privacy policy, and you authorize us to share billing information with Stripe as necessary to process payments.

Unless otherwise stated in your order, subscriptions renew automatically at the end of each billing period (for example, monthly or annually) at the then-current rates, and your payment method will be charged for each renewal term until you cancel. You may cancel renewal through the Service or by contacting us as described in your plan; cancellation takes effect at the end of the then-current billing period.

Sendora may change its Fees or introduce new charges. For changes affecting a recurring subscription, we will provide advance notice (for example, by email or through the Service) before the change takes effect, and the change will apply to your next renewal term. Your continued use of the Service after a price change takes effect constitutes acceptance of the new Fees; if you do not agree, you may cancel before the change takes effect.

All Fees are exclusive of taxes. You are responsible for all sales, use, value-added, goods-and-services, withholding, and similar taxes, duties, and levies imposed on the transactions under these Terms, excluding taxes based on Sendora's net income. If Sendora is required to collect or remit such taxes, they will be added to your invoice.

If a payment fails or an amount is past due, Sendora may retry the charge, suspend or limit your access to the Service, and disable outbound sending until the balance is paid, without waiving any other remedy. Overdue amounts may accrue interest to the extent permitted by Applicable Law. Except where required by Applicable Law or expressly stated in your plan, Fees are non-refundable, and no refund or credit is provided for partial billing periods, unused capacity, or downgrades taking effect during a term.

9. Intellectual Property

As between the parties, Sendora and its licensors own all right, title, and interest in and to the Service, including all software, models, workflows, user interfaces, designs, know-how, Documentation, and all intellectual property rights in them, and all improvements, enhancements, and derivative works of any of the foregoing. Except for the limited access rights expressly granted in Section 4, these Terms do not transfer any ownership or intellectual property rights in the Service to you.

"Sendora," the Sendora logo, and other Sendora names and marks are trademarks of Sendora. These Terms do not grant you any right to use Sendora's trademarks, logos, or brand features except as expressly permitted in writing by Sendora.

As between the parties, you retain all right, title, and interest in and to your Customer Content, subject to the license you grant to Sendora in Section 6. You are responsible for the Customer Content and for securing all rights necessary for Sendora to process it as contemplated by these Terms.

AI outputs. Subject to third-party model terms and Applicable Law, Customer may use AI outputs generated specifically for Customer through the Service. Sendora does not warrant that AI outputs are unique, legally protectable, accurate, or non-infringing, and identical or similar outputs may be generated for other customers.

Synthetic voice and likeness. Customer must not clone or use any person's voice, identity, likeness, copyrighted work, or confidential information without sufficient legal authority. Sendora may suspend synthetic-voice functionality where impersonation, consent, or identity concerns arise.

If you or your Authorized Users provide Sendora with suggestions, feedback, ideas, or recommendations about the Service ("Feedback"), you grant Sendora a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use and incorporate the Feedback into the Service and Sendora's products and services without restriction or obligation to you. Feedback is provided voluntarily and is not your Confidential Information.

10. Confidentiality

"Confidential Information" means non-public information disclosed by one party (the "Disclosing Party") to the other (the "Receiving Party") in connection with these Terms that is designated as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. Sendora's Confidential Information includes non-public aspects of the Service, pricing, and Documentation; your Confidential Information includes Customer Content.

The Receiving Party will use the Disclosing Party's Confidential Information only to perform under these Terms, will protect it using at least the same degree of care it uses for its own confidential information of like kind (and no less than reasonable care), and will not disclose it except to its personnel, affiliates, and service providers who need to know it and who are bound by confidentiality obligations at least as protective as these.

Confidential Information does not include information that is or becomes public through no fault of the Receiving Party, was rightfully known to the Receiving Party without a duty of confidentiality before disclosure, is rightfully obtained from a third party without restriction, or is independently developed without use of the Disclosing Party's Confidential Information. The Receiving Party may disclose Confidential Information to the extent required by law or legal process, provided that, where legally permitted, it gives the Disclosing Party reasonable prior notice and cooperates in seeking protective treatment.

11. Disclaimers

The Service and all related tools, models, outputs, and Documentation are provided for your use in operating your own outbound programs. You are responsible for reviewing and approving the content, targeting, and timing of your outreach.

The disclaimers in this Section, and any disclaimer relating to Third-Party Services, do not limit Sendora's responsibilities concerning the Sub-processors it appoints, its data-protection obligations under the DPA, its security commitments, or technical functions that Sendora independently controls.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SENDORA AND ITS LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. SENDORA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED. SENDORA MAKES NO WARRANTY OR GUARANTEE REGARDING EMAIL OR MESSAGE DELIVERABILITY, INBOX PLACEMENT, OPEN OR RESPONSE RATES, MEETINGS BOOKED, REVENUE, OR ANY OTHER BUSINESS RESULT. AI-GENERATED OUTPUTS MAY BE INACCURATE, INCOMPLETE, OR OTHERWISE IMPERFECT, AND YOU ARE RESPONSIBLE FOR REVIEWING AND APPROVING THEM BEFORE USE. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, such warranties are limited to the minimum scope and duration required by Applicable Law. Sendora is not responsible for the acts, omissions, availability, or content of any Third-Party Service.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, DATA, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT THE PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SENDORA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL FEES YOU ACTUALLY PAID TO SENDORA FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

The limitations and exclusions in this Section apply to the maximum extent permitted by Applicable Law and are a fundamental basis of the bargain between the parties; they apply even if a limited remedy fails of its essential purpose. Your indemnification obligations under Section 13 and amounts owed to Sendora under Section 8 are not subject to the liability cap in this Section. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you; in that case, Sendora's liability is limited to the minimum extent permitted by Applicable Law.

Liability for breaches of confidentiality, data-protection duties, or security obligations may be subject to a separately agreed privacy and security super-cap recorded in an order form or enterprise agreement, which supersedes the general cap above for those claims. Nothing in these Terms excludes or limits either party's liability for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, for death or personal injury caused by its negligence, for statutory data-subject rights, or for any other liability that cannot lawfully be excluded or limited under Applicable Law. To the extent any exclusion or limitation in these Terms is held unenforceable as applied to such liability, it will be severed and the remaining exclusions and limitations will continue to apply in full.

13. Indemnification

You will defend, indemnify, and hold harmless Sendora and its affiliates, and their respective officers, directors, employees, agents, and licensors (the "Sendora Indemnified Parties"), from and against any and all third-party claims, demands, suits, actions, investigations, and proceedings, and all resulting liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses (including reasonable attorneys' fees), arising out of or relating to:

• your Customer Content, including any claim that it infringes, misappropriates, or violates the intellectual property, privacy, publicity, or other rights of any third party, or is unlawful;
• your outreach and communications conducted through the Service, including the targeting, content, timing, and manner of any email, message, call, or connection request sent on your behalf;
• your or your Authorized Users' violation of Applicable Law, including the TCPA, the CAN-SPAM Act, the GDPR, CASL, and other telemarketing, messaging, data protection, or consumer protection laws;
• your or your Authorized Users' violation of the terms or policies of any Third-Party Service or connected platform, including LinkedIn, WhatsApp, Google, and Microsoft;
• your failure to obtain or maintain a lawful basis or required consent to contact any Prospect, or your failure to honor opt-out, unsubscribe, or do-not-contact requests; and
• your or your Authorized Users' breach of these Terms, the Acceptable Use Policy, or the DPA, or your negligence or willful misconduct.

Sendora indemnity. Sendora will defend Customer against a third-party claim alleging that the unmodified Service infringes that party's copyright, trademark, or patent rights, and will pay damages finally awarded or amounts agreed in settlement. This obligation does not apply to Customer Content, Customer modifications, unauthorised combinations, continued use after notice to stop, or third-party components. Where the Service becomes, or Sendora believes it may become, the subject of such a claim, Sendora may at its option procure the right to continue use, replace or modify the Service to be non-infringing, or terminate the affected subscription and refund prepaid unused Fees.

Indemnification procedure (applies to both parties). The indemnified party will provide prompt written notice of any claim subject to indemnification (provided that a failure to give prompt notice relieves the indemnifying party of its obligations only to the extent it is materially prejudiced), reasonable cooperation at your expense, and control of the defense and settlement of the claim, except that you may not settle any claim in a way that imposes any liability or obligation on, or requires any admission by, a Sendora Indemnified Party without its prior written consent. Sendora may participate in the defense with counsel of its own choosing at its own expense.

14. Term, Suspension, and Termination

These Terms take effect when you first accept them or access the Service and continue until your subscription and all Accounts are terminated. Either party may terminate these Terms or a subscription for convenience at the end of the then-current billing period by providing notice in the manner described in your plan or through the Service, and either party may terminate for the other party's material breach that remains uncured thirty (30) days after written notice.

Sendora may suspend, throttle, or restrict your access to all or part of the Service, or disable outbound sending, immediately and without prior notice where practicable, if it reasonably determines that: you have breached these Terms or the Acceptable Use Policy; your use presents a security, legal, deliverability, or reputational risk to Sendora, its other customers, or third parties; your outreach may violate Applicable Law or the terms of a Third-Party Service; your Fees are overdue; or suspension is required by law or by a Third-Party Service. Where the risk is not urgent, Sendora will provide notice and a reasonable opportunity to cure before suspending. In all cases Sendora will limit the scope and duration of any suspension to what is reasonably necessary.

Graduated enforcement and automated checks. Sendora applies automated checks to how each Account is accessed and how much it sends, together with the rate at which recipients bounce, complain, or opt out. Where a check matches, Sendora will normally act in steps: a notice, then a warning, and only then a pause on outbound sending. A pause on sending does not remove your access to your inbox, contacts, campaigns, or settings, so that you can correct the cause and continue to reply to people who have already responded. Sendora will move directly to a pause or suspension only where continuing would cause serious or irreversible harm, including to the deliverability of the shared sending infrastructure used by other customers.

Notice, human review, and appeal. Whenever Sendora acts under the preceding paragraph, it will tell you what behaviour was detected, the figure it measured, what has changed on your Account, and what to do to resolve it. Any restriction applied automatically is reviewed by a person at Sendora, and you may ask for that review at any time by replying to the notice or emailing support@sendora.ai. Sendora will not maintain an automated restriction that a review does not support. Nothing in this Section limits any right you have under Applicable Law in respect of decisions taken by automated means.

Upon termination or expiration, your right to access and use the Service ceases, and any outstanding Fees become immediately due. For a period of thirty (30) days following termination (except where termination is for your uncured material breach involving unlawful use, or where a shorter period is required by law), Sendora will make Customer Content available for you to export through the Service or upon reasonable request. After that window, Sendora will delete active production copies of Customer Content within thirty (30) days, and routine encrypted backups containing it are overwritten within ninety (90) days, subject to the DPA, Applicable Law, and any lawful preservation duty (in which case the data is isolated and access-restricted until it can be deleted). These timelines match the Privacy Policy and the DPA.

Any provision of these Terms that by its nature should survive termination will survive, including Sections 2 (Definitions), 6 (to the extent of the license and de-identified data), 8 (for amounts accrued), 9 (Intellectual Property), 10 (Confidentiality), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), 14 (effect of termination and survival), 15 (Governing Law and Dispute Resolution), 17 (General), and 18 (Contact).

15. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules, and, where applicable, by the Federal Arbitration Act with respect to the arbitration provisions below. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties will first attempt in good faith to resolve any dispute informally by contacting the other party in writing (Sendora may be contacted at support@sendora.ai) and negotiating for at least thirty (30) days before initiating arbitration.

Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration, and not in court, administered by JAMS under its then-current Comprehensive Arbitration Rules and Procedures (or, if JAMS is unavailable or declines to administer, by the American Arbitration Association (AAA) under its then-current Commercial Arbitration Rules). The arbitration will be seated in Wyoming, USA, conducted in English, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of these Terms, including any claim that all or part of these Terms is void or voidable.

CLASS-ACTION WAIVER. YOU AND SENDORA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. YOU AND SENDORA WAIVE ANY RIGHT TO A JURY TRIAL. IF THIS CLASS-ACTION WAIVER IS FOUND UNENFORCEABLE AS TO A PARTICULAR CLAIM, THAT CLAIM WILL BE SEVERED AND MAY PROCEED IN COURT, BUT THE REMAINDER OF THE ARBITRATION AGREEMENT REMAINS IN EFFECT.

Batch arbitration of mass filings. Notwithstanding the prohibition on consolidation in the class-action waiver above, if 25 or more arbitration demands raising substantially similar claims are filed against Sendora by or with the coordination or assistance of the same or coordinated counsel, the parties agree the demands will be administered in sequential batches of no more than 50 demands each. For each batch, the arbitration provider will appoint a single arbitrator and coordinate the batch for scheduling and administrative-fee purposes only, with each demand remaining individual and decided on its own merits, and filing and administrative fees will be assessed per batch rather than per individual demand. No demand assigned to a later batch may be filed, and no fees for it become due, until the immediately preceding batch has concluded. This provision does not create or permit class, collective, or representative arbitration, and does not authorize an arbitrator to decide more than one claimant's claims on a consolidated basis. If any part of this batching provision is found unenforceable, it will be severed and the remaining terms of this Section will continue to apply.

Nothing in this Section limits data-subject rights, the jurisdiction of any regulator or supervisory authority, lawful whistleblowing, the reporting of suspected unlawful conduct, or any remedy that Applicable Law prohibits the parties from waiving.

Notwithstanding the arbitration agreement, either party may (a) bring an individual claim in a small-claims court of competent jurisdiction if it qualifies, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property rights, confidential information, or the access restrictions in Section 4. For any matter not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Wyoming, USA.

16. Changes to These Terms

Sendora may update these Terms from time to time to reflect changes to the Service, our business, or Applicable Law. When we make changes, we will update the version and effective date at the top of these Terms and, for material changes, provide reasonable advance notice through the Service or by email before they take effect.

Material changes that adversely affect Customer's rights, data use, security commitments, or purchased functionality will ordinarily apply from the start of Customer's next renewal term. Where an earlier application materially prejudices Customer, Customer may terminate the affected subscription and receive a proportionate refund of unused prepaid Fees.

Your continued access to or use of the Service after the updated Terms take effect constitutes your acceptance of the updated Terms. For material changes, we may require you or your Authorized Users to affirmatively re-accept the updated Terms in order to continue using the Service. If you do not agree to the updated Terms, you must stop using the Service and may terminate your subscription as described in Section 14.

17. General

Assignment. Either party may assign these Terms to an affiliate, or to a successor arising from a merger, reorganization, or sale of substantially all of the relevant assets, provided the assignee assumes all applicable obligations. Any other assignment requires the other party's consent, which will not be unreasonably withheld, and any attempted assignment in violation of this Section is void. Subject to the foregoing, these Terms bind and benefit the parties and their permitted successors and assigns.

Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

Waiver. No failure or delay by a party in exercising any right under these Terms is a waiver of that right, and no waiver is effective unless in writing and signed by the waiving party. A waiver of any breach is not a waiver of any subsequent breach.

Force Majeure. Sendora will not be liable for any delay or failure to perform to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or telecommunications failures, power outages, denial-of-service attacks, and failures or changes of Third-Party Services.

Entire Agreement. These Terms, together with the Acceptable Use Policy, the Data Processing Agreement, the Privacy Policy, and any order or invitation that references them, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements, proposals, and understandings, whether written or oral, on that subject. In the event of a conflict, an executed order controls over these Terms as to its specific subject matter, and the DPA controls over these Terms as to the processing of Personal Data.

Notices. Sendora may provide notices to you by email to the address associated with your Account, by posting within the Service, or by other reasonable means. You must send legal notices to Sendora at support@sendora.ai and, if requested, to the registered business address in Section 18. Notices are deemed given when sent (for email or in-Service notice) or when received (for physical delivery).

Relationship of the Parties. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, fiduciary, or employment relationship, and neither party has authority to bind the other. There are no third-party beneficiaries to these Terms except the Sendora Indemnified Parties with respect to Section 13.

Export and Sanctions. You represent that you and your Authorized Users are not located in, and will not use the Service in or for the benefit of, any country or party subject to applicable export-control or economic-sanctions restrictions, and that you will comply with all applicable export and sanctions laws in your use of the Service.

18. Contact

If you have questions about these Terms or need to send a legal notice, you may contact us:

• Entity: Sendora AI LLC, a limited liability company formed in Wyoming
• Email: support@sendora.ai
• Registered business address: 30 N Gould St Ste R, Sheridan, Wyoming, US 82801-6317

For details of how Sendora processes Personal Data on your behalf, see the Data Processing Agreement (/terms?doc=dpa) and the Privacy Policy (/privacy). For prohibited content and conduct, see the Acceptable Use Policy (/terms?doc=acceptable-use).